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1. Sony Cybershot RX1RII is basically defective. The battery is shorting out when it is off and the battery life is unacceptable. When asking a Sony Rep. in NW about a fix , he was very rude and evasive. I’m a Pro and Know my equipment. This feels like I wasted $3000.00 that I do not have.
   I will spread the word in my community of photographers.
   I’ve worked for Leica and my wife worked for Nikon, this is not the way they work, they make a design mistake and they fix it or at least replace the unit.
   Sony will not even admit it. Consumer electronics attitude. It even has the worst Carl Zeiss lens I’ve ever used..barrel distortion.

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2. I bought a Sony television on May 19th, 2018 from Best Buy. After we brought it home, it was a trainwreck. The instructions were horrible so we struggled to get it set up. Unfortunately it had a manufacturing defect affecting the audio which never worked. Since your tech support department was closed, I had to settle for chat. I was connected to Naomi. She was amazing!!!!!! She did everything possible to resolve the problem and I learned a lot from her efforts. She was like a bulldog…she just didn’t want to give up! However, she could not get around the defect and had to let me know that. Naomi was outstanding and I want this communication to get to her Supervisor/Manager so that she will get proper credit for her outstanding effort. I see her as a shining star in a world (customer service professionals) at times shrouded in darkness. If you would like me to describe her efforts you can reach me at (310) 874-1912 in Los Angeles. Thank you.

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3. I sent a tracked and recorded letter to Sony at Minatu-Ku on 02/05/18.The UK mail service has confirmed that the letter was delivered,tracking RNxxxxxxxxxGB but I have had no reply.Please advise.

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4. I BOUGHT A IPOD DOCKING STATION. IT WORKED 10 TIMES AND THEN GAVE OUT. I DID NOT HAVE THE RECEIPT FOR THE PURCHASE. HOWEVER, I CONTACTED SONY USA AND THEY MUST HAVE FORWARDED THE LETTER TO SONY ADVOCACY IN FT. MYERS FLORIDA. THEY ADVISED ME I COULD MAKE A SONY PURCHASE UP TO $200.00 AND SEND THEM THE RECEIPT. NOW THAT I HAVE FOUND SOMETHING THEY WILL NOT ANSWER THEIR PHONES OR RETURN CALLS LEFT ON THEIR VOICE MESSAGES. I TRIED CALLING THE SUPPORT NUMBER FOR SONY AND I ALWAYS WOUND UP IN MANILLA PHILLIPINES. THEY WERE USELESS!! I HAVE BEEN A LONG TIME BUYER OF SONY PRODUCTS AND THIS IS A TERRIBLE WAY TO TREAT THEIR CUSTOMERS!! VERY DISAPPOINTED.

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5. I would like to inform you that I put your Sony TV in the grave yard and replace it with SAMSUNG TV>

   I’m lost trust in your company and in your product range> Never ever recommend it to any of my family member nor friends.

   Have a nice day.

   Good bye

   Fathalla Ramadan

   —–Original Message—–
   From: Fathalla Ramadan [mailto:[email protected]]
   Sent: Monday, November 20, 2017 3:54 PM
   To: ‘Sony Middle East General Enquiry’
   Subject: RE: Thank you for contacting Sony Contact Centre [ ref:_00D90XxjZ._500901gk7S2:ref ]
   Importance: High

   Dear Sir,

   Hope that you are fine. I did not hear from you since then and I’m looking forward for your response to take a quick action with my TV if its current problem is not fixable due to lake of spare parts.

   Appreciate your fast response.

   Regards,
   Fathalla

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6. Dear Mr Imamura,

   I hope this email finds you well.

   I am writing to you to express my deepest regret in purchasing Sony products due to quality issues. Firstly with the quality of the Sony Xperia XZ2 I purchased in April this year from a Broadway, a licenses dealership of Sony products in Hong Kong. This was my 5th Sony Xperia I have purchased over the years and previously I was somewhat happy with the quality and functionality of the phones however they did always seem to break just outside the warranty period. Due to the price and hassle of having Sony products fixed or repaired it always seemed like the best option to purchase a new unit to take advantage of the warranty on new features of the phone.

   As previously mentioned, I purchased a phone in the month of April 2018 from Broadway, not more than 2 months later during a business trip I was at the airport getting ready to fly from Cyprus to Greece to meet with a business partner for a meeting. While checking in my phone turned itself off without warning, I was trying to check into my flight and needed to provide the ticket reference number to the flight attendant however could not due to the phone not turning back on. I tried to turn the phone back on however it began turning itself on and off without loading into the menu. The handset proceeded to turn itself on and off several times and while doing so became hotter and hotter to the point of almost burning my leg. At this point I had to take the phone out of my pocket as the temperature was not bearable. Once out of my pocket the phone continued to turn itself on and off and at the same time get hotter and hotter to the point it was untouchable by hand. I almost missed my flight due to this as I could not stand at the counter with my phone burning my hand and needed to place it down.

   My phone never turned back on and I arrived in Greece and could not find my business partner as I could not contact them. As you can imagine this whole episode was extremely inconvenient and completely frustrating and caused a great deal of personal stress. I then had to purchase another phone while in Greece to use as my Sony handset would not charge nor turn on.

   When returning back to China, the country I currently live and work I retrieved my receipt as I knew I would need this for the warranty. I then proceeded to have my assistant contact Sony “customer service” to find out where the nearest service center was. She replied that I was in luck and there was a Sony service center in Zhongshan, Guangdong which is the city I live in. That weekend I drove to the repair center with my Sony in box and with the receipt to have my phone repaired only to find when I arrived that this is no longer a service center of Sony and had not been for over a month! This now adding to my stress and frustration I have my assistant contact Sony again to find out what is going one. My assistant is then told that due to me purchasing the phone in HK I am required to send it back to a Sony repair center in Hong Kong as that is where I purchased the phone.

   I then had my assistant contact the service center to find out the process and address of sending my phone to be repaired. They instructed her to send the IMEI number to the service center first to verify the phone was bought in Hk prior to sending us the address of the service center. My assistant then sent the IMEI number to the service center, only to receive an email 3 days later telling her she needs to send the IMEI number and photos of the receipt to the service center to verify that the phone was purchased in Hong Kong. This adding to my frustration and stress due to being without my work phone this whole time and still not having the information available to send the phone back to be repaired. I then had to call the “customer service” hotline again to find out the address to have my handset sent to for repair.

   Once receiving the address finally we arrange the handset to be sent to the Hong Kong service center in Kowloon for repair. Days later I get an email saying the phone had been repaired and to arrange a courier to come and pick the phone up. We called the same courier that dropped it off (SF) and they then informed us they could not deliver second hand phones from Hong Kong to China. I contacted the service center number again to inform them of this only to be told “this is not our problem, it is your responsibility to arrange the courier of the phone”. I then contacted “customer service” to inform them of this to which they replied by quoting the email they sent telling me it is my responsibility to arrange the courier. I explained that while I understood that, it was impossible for me to get them to send the phone back to China due to it being second hand. When doing so we provided the courier company with all the details as per the email provided by Sony “customer service” so that the phone could be picked up. We then receive a call saying that the courier tried to pick up the phone but the service center would not release it.

   I then tried to arrange a courier to pick the phone up and deliver it to a local address in Hong Kong so I could arrange another means of getting the phone back to China as I have colleagues coming to China soon. I contacted several express companies including SF, DHL and fedex to find out they could not receive and either print out or forward the email to their delivery drivers to go and pick up the phone. No courier company I contacted were able to adhere to the terms as per the email from Sony.

   I then call again to inform customer service of this to which they respond “other customers can do it”. I let them know that this cannot be the only case of this happening and I have tried everything I can to get the phone picked up however the courier companies cannot give their drivers the email either in hard or soft copy therefore I cannot arrange the pick-up of the handset.

   I can’t such a large corporation like Sony would train their staff to pass the blame and not to help customers. All the staff have tried to do is pass the blame to me saying they emailed me to say it is my responsibility to arrange couriers. Rather than trying to help or assist me all they did was defer my questions and keep quoting the email that was sent. They never once tried to assist or help me with my problems and it is completely disappointing that it seems this is the way they are trained. I come from a hospitality background previously and have never experienced such poor customer service. Especially when it was caused by the product I purchased being faulty. The phone that I bought in good faith thinking would for longer than a couple of months especially still under warranty.

   Due to this pain and suffering and lack of customer support from your company, I am now forced to seek legal advice to compensate me for the pain and suffering I have gone through as no other solution has been offered and no support has been given to fix the situation I am in. I am completely let down by Sony and based on the lack of service and poor quality of the Sony product I have bought I will endeavor never to purchase Sony or Sony related products ever again. I am disgusted at the way your staff treat their customers and the complete lack of support and after sales service provided.

   I have had to write this email to you and your colleagues as I am at a loss and complete disbelief of the situation and what I can do to solve it.

   Regards,

   Reply

7. I always thought Sony sell exceptional products. We have had many over the years. I am 83 years old. In April 2018, I purchased an LG from Best Buy. I decided I would rather a Sony because of Sony’s excellent reputation. I exchanged the LG for a Sony on April 21, 2018. (Best Buy) In August 2018 I began have distorted pictures, which made it difficult to watch programs. I contacted Sony because the TV has a one year warranty. That was almost a week ago. I have called many times. It seem I have to jump through hoops to have my problem addressed. Needless to say, I am very disappointed with Sony and will never again purchase a Sony product. I will report my situation and spread the word and advise anyone to stay away from Sony products.

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8. Kind attn. : Mr. Sunil Nayyar
   Managing Director
   Sony India Pvt Ltd,
   Mohan Nagar, New Delhi

   Dear Sir,

   I am thankful to Ms. Vrushali Salvi for reply.

   Please take a minute to go through my previous mail, it will help you to know about the problem. Also see the picture of TV set (taken on 10-Nov-2018),attached with mail, in ON condition, by technician of M/s Active Techno Care, Indore. The same picture would have been uploaded in job sheet, by them. In picture, clearly seen 4 small white dots (of a few millimeters) are pixels glowing. They are not physical scratch on screen.

   I am a mechanical engineer working in R& D institute of atomic energy for last 25 years and I assure you that the dots are due to continuously glowing pixels, which appears, when TV set is in ON condition. They disappear when TV set is switched off. This infers that there is no hard scratch on TV screen but an internal pixels problem.

   It is very unfortunate that Mr. Nilesh Garg, Incharge, Sony, Indore has lied to you and probably do not possesses basic qualifications, required for a customer care engineer.

   Further, I request you to kindly send some other person (of M/s Sony, M/s Active Techno Care, Indore or M/s B. K. Enterprises, Indore) to cross verify the actual problem.

   My experience is with Sony is certainly painful. If you do not listen to your customer’s genuine claim that may dilute your brand.

   Your intervention is requested and reply is awaited.

   Regards,

   Vivek Kumar Srivastava,
   D-24/6, RRCAT Colony, Indore, 9406652994 / 9406621171

   On 18-11-2018 11:59, SonyCare wrote:

   Subject: Service of BRAVIA Television Model No: KD-43X8200E bearing
   serial no: 8007888 purchased on 28th Sept 2017.

   Dear Mr. Vivek Kumar Srivastava,

   Greetings from Sony India!

   Thank you for patronizing Sony products.

   This is in reference to your telecommunication with Mr.
   Venkatasubramanian Branch Service Incharge- Indore in regard to your
   BRAVIA Television Model KD-43X8200E bearing Serial no: 8007888.

   This also refers to the email reply sent to you by Mr. Arshad Ahmed
   – Customer Relation Officer – West dated on 16th Nov 2018 in this
   regard.

   We have received your service request at our Authorized Service Centre
   M/s. Active Techno Care, vide Job no: J82922637 for Symptom: Scratches
   on the Display screen. Upon inspection of the product by our
   engineer, it was found that the display panel has been physically
   damage (deep Scratches) due to external cause.

   As we mentioned in our Warranty Terms and Conditions, this service is
   not covered under Warranty even if product remains within warranty
   period. Warranty will be Void. The service becomes chargeable.

   Service estimate of Rs. 29,747/- for Display Panel has been already
   communicated to you by our Authorized service center M/s. Active
   Techno Care.

   We once again request you to approve the estimate so that we can carry
   out with the necessary services in your set.

   Kindly let us know your decision as we shall keep this service request
   open till then.

   We regret that we are unable to comply with your request to service
   your product free of cost as the same is damage due to external cause.
   We solicit your kind understanding in this regard.

   Thanking you and assuring you the best of our service support always.

   Warm Regards,

   Sony India Pvt Limited

   Vrushali Salvi
   Customer Relation Officer – West.

   Scientific Officer/F
   Superconducting Cavities Manufacturing Section, SCDD
   Raja Ramanna Centre for Advanced Technology, Indore, 452013
   India
   +91-731-244xxxx

   Reply

9. Technicians do not want to address my issue.

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10. Dear Sir

    1. Ever since my childhood I had been given the impression that Sony products although expensive are a lifetime buy and nothing matches the products.

    2. Under the same impression, I purchased a Sony LCD TV Model no. KDL – 43W950C on 31/10/15 after saving money for few months, being a pensioner with limited source of income as I thought would be a quality assured product “(Discover a wide range of high quality products from Sony and the technology behind them)” and entail no recurrent costs.

    3. However, the TV had stopped functioning properly and the visiting service engineer (Complaint no 52178246) told that the panel has become defective and would cost 30,000 Rs. I feel cheated and misguided by your company regarding the quality of the product and also the service provided by your help centres and do not go well with the needs and services to the common man.
    4. I assumed Sony would stand behind its product and be honest in accepting the fault in the product but instead a hefty amount is asked for repair and a similar large amount for replacement after writing to customer relations officer — North.

    It seems like a very big mistake of buying Sony products paying for a machine that cost your entire savings and the services that are even more expensive with the reply that we are not responsible of any electronic products going wrong anytime. It seems these products are no different from cheap Chinese products available in markets atleast they being honest in not taking long term guarantee or of quality assurance.

    I am taking up the matter with you to treat matter sympathetically and let the honest reputation of company be held.
    Thanks
    Raj Rani
    House no 2144 Sec 50 C
    PEPSU society
    Chandigarh, India
    9103488809

    Reply

11. Bukhari Khan
    Flat No. 502, 5th Floor
    MVV Esteem, Above.MORE Dept. Stores,
    Chinna Waltair
    Visakhapatnam – 530 017

    Ph: 91-891-27 45 803
    Mob :0 90 520 2 99 11

    Dt: 31-01-2019

    Mr. Kazuo Hirai
    Chairman, Sony Corporation Head Quarters,
    Sony City, Minato, Tokyo,
    J A P A N.

    Respected Sir / s.

    REQUEST YOU ALL, TO KINDLY GO THROUGH MY GRUESOME EXPERIENCES WITH THE SONY PRODUCT WITHOUT IGNORING THIS LENGTHY LETTER OF MY GREVIANCES

    Sub: Sony Music System
    Model Ref: MHCGN 999 DS / CE12
    Sl. No. 6101894 – – Date of Purchase: 25.04.2007
    Dealer: Balaji Enterprises, Dondaparthy Road, Dwarka Nagar,
    Visakhapatam-530016, Andhra Pradesh.

    MY SALUTATIONS AND GOOD WISHES TO YOU ALL ..
    I the undersigned, Bukhari Khan from Visakhapatnam, of State Andhra Pradesh from India failing from all fronts of possible help, finally wish to bring the following few lines to your kind notice and consideration please.
    That, Having great trust and reliance on the products of SONY which is a well known and internationally renowned brand, I have purchased a SONY Music system in the year 2007 from your dealer mentioned in the subject, for my then newly acquired house which was inaugurated in May., 2007., with my hard earned money, which was saved for this purpose.
    Soon after a month of Purchase, the trauma of my life has started, making me run from pillar to post from 2007 to till Date.
    As the above mentioned Brand New system started giving trouble after trouble just after one month of purchase and when contacted the dealer, they simply washed off their hands, asking us to contact the Service Centre – M/s. Sudha Electronics and they have no responsibility once the sale is made.
    These Service engineers (M/s. Sudha Electronics) were initially not ready to accept saying that, since it is just one month old set/system, we have every right to claim for a replacement but then., the total story of the Dealer was quite different and would not entertain us at all.
    However after lot of persuasion and requests, M/s. Sudha Electronics , very reluctantly took the system for repairs and kept with them for more than 2 months and after continuous follow up and insistence, they returned the system to us saying it has been repaired.

    Just after four days, of the repairs done on the system, the problems persisted as the repairs done was not satisfactory and the problem of Jamming of CDs was still continuing, and we had to make another complaint to the Service Centre.

    This time the system was kept with them for more than 06 months on the pretext that the spares were not available with them., and the spares has to come from Singapore and etc., however the repair could not be completed , though the fact was that, they did not have an experienced service engineer to rectify the problem in the first place., but still they insisted that the unit/system can be taken away as the problems is solved as per them.
    It was only for a few days., and the same trouble started appearing time and again and when tried to contact them, they would not respond. However we have taken the system once again to M/s. Sudha Electronics , who were not even ready to accept the complaint., but when told to them that we would not hesitate to approach the consumer court – they have accepted the same reluctantly.
    Then simultaneously we started corresponding with your (SONY) Indian representative and Regional In charge of Sony India, Ms. Sharon Maria., on a regular basis, over number of mails (of which copies are given below) for your kind perusal sir.
    But the problem was never taken seriously nor any efforts were made to satisfy an unhappy customer.
    Sir, its been more than 12 long years of now , But honestly I could never use my new music system to my hearts’ content even for a few months.
    The above music system is still lying unrepaired and unattended in the junk yard of M/s. Sudha Electronics for all these 12 long years without any responsibility.
    Sir, Failing from all avenues, and persuasions, now all I could do is, turn out to you for your kind help/understanding and rightful compensation in regards to my naive decision of making a choice for a SONY Product.
    Sir, I agree that there was a considerable delay in my complaint bringing to the notice of you all, but for all genuine reasons, that my father was terminally ill and at the same time there was death in our family and I could not spare any time for this purpose – and for no fault of mine I have been tortured and traumatized for 12 long years. If my case is not heard in its true perspective even at your level of involvement, I have no other option sir.
    I only hope that, at least one of you would understand my agony and the trauma undergone by me and my family and do justice please.
    Awaiting your action and kind consideration please.
    Thanks and regards

    BUKHARI KHAN
    Ph. 00-91-9052029911
    E mail: [email protected]

    Reply

12. How to contact the corporate office out of office hours? I have an issue that needs to be dealt with and It cannot wait until Monday.

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13. I have a complaint about your customer service. I think there is definite room for improvement. I had to wait a long time on old to get through on the customer support phone number.

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14. No complaint . Trying to find out where I can get my Sony Digital
    Still Camera Repaired. It is a Cyber-shot DSC-S45 That I have had
    for a few years and just love it. I do not have a cell phone so we
    rely on this camera when needed. We live in Kent Washington
    98032

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15. have sony headphones bought long ago but just took out of box yesterda: hooked them up and commenced charging. After 4-hrs. of charging phone on left side worked but one on right-side diden’t . What u suppose is the problem. Have been using an identical pair for two-yrs. and they work fine

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